SpyderSocial.com is committed to ensuring the privacy and security of your information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information, including data accessed via APIs or used in AI/ML models.
This Privacy Policy applies to all personal information submitted by you on SpyderSocial.com (the “Website”), via an official SpyderSocial app (the “App”), or via use of the SpyderSocial.com API (the “API”), and any information automatically retrieved through your use of these channels.
By accepting our Terms of Use and this Privacy Policy when creating a SpyderSocial.com account, and by accessing or using the Website, App, or API, you consent to the collection, use, disclosure, storage, and processing of your information as outlined in this Privacy Policy.
We may amend this Privacy Policy from time to time, with or without notice. You agree to be bound by the Privacy Policy in effect at the time you access the Services. We encourage periodic review of this policy to stay informed.
To use certain services, you may need to submit personal information such as your email address, name, address, telephone number, gender, and date of birth. Additional information may be requested as needed. If you connect your Facebook, Twitter, or other third-party accounts (e.g., Google, LinkedIn) to your SpyderSocial.com account, we may access these accounts to identify friends or contacts using SpyderSocial.com, subject to the respective platform’s data policies.
We use cookies and similar technologies to collect website usage data and operate our services. Cookies are small data files stored on your device. You can configure your browser to decline cookies, but this may limit functionality. We use session and persistent cookies to maintain sign-in status, understand user interactions, monitor usage patterns, and provide personalized content and security.
We collect “Log Data” when you interact with our Services, even without an account. This includes IP address, browser type, operating system, referring page, pages visited, location, mobile carrier, device information, search terms, and cookie data. Log Data helps us ensure secure, reliable performance, protect accounts, improve content, and detect misuse.
Your personal information is used solely to provide our Services, communicate with you, or comply with government, industry, or regulatory authorities. We do not use your data for purposes beyond those for which it was collected without your explicit consent.
For Services utilizing Google Workspace APIs (e.g., Gmail, Drive, Calendar), we adhere to Google’s User Data Policy, including the Limited Use requirements (https://developers.google.com/terms/api-services-user-data-policy). Raw or derived user data accessed via Google Workspace APIs will only be used to provide the functionality you authorize, will not be used for advertising, and will not be transferred to third parties unless explicitly permitted by you or required by law.
We may use anonymized or aggregated data to improve our Services, including for training AI/ML models. However, we do not use raw or derived personal user data (including data from Google Workspace APIs, Meta, or LinkedIn APIs) to train AI/ML models without your explicit consent. Any AI/ML processing complies with applicable data protection laws and platform-specific policies.
We will not disclose your personal information to third parties without your express authorization, except where necessary for the purposes outlined in the “Use of Information” section or to comply with legal obligations. Data shared with third-party APIs (e.g., Meta, LinkedIn) is governed by their respective policies and your consent.
Registered users can access, correct, delete, or modify their personal information via the Profile page. You may also request data portability or deletion as outlined below.
Your personal information is securely stored in the United States. It may be transferred outside the United States for service provision, subject to safeguards like Standard Contractual Clauses, as outlined in the “International Data Transfers” section.
We protect sensitive data with:
To stop receiving emails from SpyderSocial.com, navigate to “Profile > Notifications.” You may delete your account to remove personal information (e.g., name, email, IP addresses) from our database, though archived data may persist for legal purposes.
We retain your personal information only as long as legally permitted or until you request permanent deletion.
Deactivate your account via the Profile page. After deactivation, your account, username, profile, and content will not be viewable. Request permanent deletion via email post-deactivation. Without a deletion request, accounts may be reactivated if accidentally or wrongfully deactivated. Permanently deleted accounts cannot be restored.
Use the account export option on your Profile page to download your shared information.
Your data may be transferred and processed outside the United States, subject to applicable data protection laws and safeguards like Standard Contractual Clauses to ensure equivalent protection.
You must secure your login credentials and notify us immediately of unauthorized use or breaches. We implement industry-standard security measures but are not liable for losses due to your failure to secure credentials.